What to Do After a Supermarket Slip and Fall — A Step-by-Step Guide

Slipping in a UK supermarket can be both shocking and painful. What you do in the minutes and hours that follow has a direct impact on the strength of any future compensation claim. This guide sets out the practical steps to take.

1. Tell a member of staff immediately

Ask a manager to record the accident in the supermarket's accident book and request a copy. This single document is often the most important evidence in a slip claim — it creates an irrefutable record of when, where and how the accident occurred.

2. Photograph everything

Use your phone to photograph the spillage or hazard, the surrounding area, the absence of warning cones, your shoes, and any visible injuries. Wide-angle and close-up shots both help.

3. Identify witnesses

Ask any shoppers who saw the accident for their name and contact details. Independent witness evidence dramatically increases settlement values.

4. Request CCTV in writing

Send a written request for the CCTV footage of the accident within 30 days — most supermarkets overwrite footage on a 30-day cycle.

5. See a doctor

Even if injuries seem minor, attend A&E or your GP the same day. A medical record contemporaneous with the accident is essential evidence of causation.

6. Speak to a solicitor

Get in touch for a free, no-obligation assessment. We work on a no win no fee basis, so there is nothing to pay if a claim is unsuccessful.