How to Make a Supermarket Accident Claim

Complete guide to claiming supermarket accident compensation – No Win No Fee

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Your Step-by-Step Supermarket Accident Claim Process

Making a supermarket accident claim might seem daunting, but the process is straightforward. Follow our 8-step process below to understand exactly what happens when you make a claim with us.

Not sure if you have a valid case? Browse the different types of supermarket accident claims we handle to see if your situation qualifies. You can also check how much compensation a supermarket accident claim is worth.

1

Report Your Supermarket Accident Immediately

The first step is to report your accident to the supermarket staff as soon as it happens. This creates an official record of the incident.

  • Notify store staff or a manager immediately
  • Request that an accident report is completed
  • Get a copy of the accident report if possible
  • Don't sign anything that admits fault
  • Note the names and positions of staff you speak to

Even if your injuries seem minor at first, always report the accident. Some injuries take time to develop, and having an official record is crucial for your claim.

2

Gather Comprehensive Evidence

Strong evidence is essential for a successful supermarket accident claim. The more evidence you can gather, the stronger your case will be.

Photographic Evidence

  • Photos of the hazard that caused your accident
  • Pictures of any visible injuries
  • Images of warning signs (or lack thereof)
  • Photos of your clothing if damaged

Witness Information

  • Names and contact details of witnesses
  • Written statements if possible
  • Staff member details who witnessed the accident

CCTV and Records

  • Request CCTV footage in writing immediately
  • Keep your receipt as proof of visit
  • Note the exact time, date and location

Medical Documentation

  • Visit A&E or your GP as soon as possible
  • Keep all medical records and reports
  • Document your symptoms and recovery
3

Seek Legal Advice

Once you've gathered initial evidence, speak to a solicitor for a free, no-obligation consultation about your potential claim.

  • Find a solicitor experienced in supermarket accident claims
  • Describe what happened in the accident
  • Learn whether you may have a valid claim
  • Receive honest advice about your options
  • No pressure, no obligation to proceed

An initial consultation is usually free. A solicitor can give you an honest assessment of whether your claim is likely to succeed.

4

Sign Your No Win No Fee Agreement

If we take on your case, you'll sign a Conditional Fee Agreement (CFA), commonly known as 'no win no fee'. This means you have zero financial risk.

Zero upfront costs

You pay nothing to start your claim

Zero ongoing costs

No bills during your claim

Zero risk

Pay nothing if your claim is unsuccessful

Success fee

We only get paid if you win

Capped success fee

By law the success fee cannot exceed 25% of damages

What We Handle for You:

  • All correspondence with the supermarket
  • Evidence gathering and case building
  • Negotiations with their insurance company
  • Court proceedings if necessary
  • Medical appointment arrangements
5

Medical Assessment and Evidence Building

We'll arrange for you to see an independent medical expert who will assess your injuries and provide a detailed report for your claim.

Medical Examination:

  • Appointment arranged at a convenient location
  • Travel expenses covered
  • Comprehensive injury assessment
  • Prognosis for recovery included
  • Report used to value your claim

Case Building:

  • Requesting CCTV footage formally
  • Obtaining the accident book entry
  • Gathering witness statements
  • Reviewing supermarket's inspection records
  • Documenting all your losses and expenses
6

Submitting Your Supermarket Accident Claim

We'll prepare and submit a formal Letter of Claim to the supermarket, setting out the details of your accident and the compensation you're seeking.

The Letter of Claim Includes:

  • Full details of your accident
  • Evidence of the supermarket's negligence
  • Details of your injuries and treatment
  • Itemised list of losses and expenses
  • The compensation amount you're claiming

Possible Responses:

Admission: They accept liability and we negotiate compensation
Partial admission: They accept some responsibility
Denial: They deny liability - we may proceed to court
7

Negotiation and Settlement

Most supermarket accident claims settle out of court through negotiation. We'll work to secure the maximum compensation for your injuries.

Negotiation Process:

  • We present evidence of your losses
  • Counter any arguments they make
  • Negotiate for fair compensation
  • Keep you informed throughout
  • Only settle when you're satisfied

Settlement:

  • We'll advise if an offer is fair
  • You decide whether to accept
  • We can push for more if appropriate
  • Settlement funds released once the agreement is finalised

How long a claim takes depends on whether the supermarket admits liability, how long your injuries take to stabilise enough for a medical prognosis, and whether court proceedings become necessary. Straightforward claims are resolved considerably faster than disputed ones.

8

Receive Your Supermarket Accident Compensation

Once your claim is settled, you'll receive your compensation payment. Our success fee is deducted, and you keep the rest.

  • Settlement agreement signed
  • Compensation paid to our client account
  • Our success fee deducted (capped by law)
  • Remaining amount transferred to you
  • Case closed - we handle all paperwork

What you keep: You typically keep at least 75% of your compensation. Success fees are capped at 25% by law for personal injury claims.

Important Information About Supermarket Accident Claims

Time Limits

  • 3-year limitation period from accident date
  • Children: 3 years from 18th birthday
  • Mental incapacity: no time limit until recovered

Act quickly to preserve evidence and witness memories.

Full guide to claim time limits →

What Proves Negligence

  • The supermarket owed you a duty of care
  • They breached that duty
  • The breach caused your accident
  • You suffered injury or loss as a result

We assess negligence in every case we review.

Contributory Negligence

  • You can claim even if partly at fault
  • Compensation reduced proportionally
  • Example: 20% fault = 80% compensation

Even partial claims can result in significant payouts.

If Liability Is Denied

  • We can dispute their denial
  • Court proceedings may be necessary
  • Most cases still settle before trial

We fight for your rights throughout the process.

Submit Your Claim Enquiry Online

Complete the form below and one of our team will contact you within 24 hours.

Start Your Supermarket Accident Claim

Fill in your details below and we'll contact you within 24 hours for a free, no-obligation consultation.

By submitting this form you agree to be contacted by Edward & Amaury Solicitors about your enquiry. Your details are used only to assess and respond to it, and are never sold or passed to claims management companies. Your description of your injuries is health data — see our privacy notice for how we handle it. * Required fields.

Common Questions About Making a Supermarket Accident Claim

Will the supermarket try to reduce my compensation?

Yes, their insurers will try to minimise payouts. That's why having expert solicitors is essential. We know their tactics and fight for fair compensation.

Can I claim without using a solicitor?

Technically yes, but we strongly advise against it. Supermarket insurers have experienced lawyers, and without legal representation, you may receive far less than you deserve.

What if I didn't report the accident at the time?

You may still be able to claim. While reporting immediately strengthens your case, we can gather other evidence like CCTV, medical records, and witness statements.

Can I claim for psychological injuries?

Yes. If your supermarket accident has caused anxiety, PTSD, depression, or other psychological conditions, these can be included in your claim.

Ready to Start Your Supermarket Accident Claim?

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01228 272395

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info@edwardamaury.co.uk

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What Happens Next?

  • Free consultation with no obligation to proceed
  • Honest assessment of your claim's chances of success
  • Clear explanation of the no win no fee process
  • Estimated compensation amount for your injuries
  • Expected timeline for your specific case